How far ahead should I book?
8 to 12 weeks for full coordination, 3 to 4 weeks for guest management or a website. December fills up early. Bookings made less than 2 weeks before the event carry a 20% rush fee.
How do payments work?
A 30% holding fee secures your date and counts towards your total. We agree the instalments with your family, and the balance is cleared 2 weeks before the event. You get a written quote and agreement before you pay anything.
What if I need to cancel or change the date?
We’ll try to move the date first. Cancel more than 3 weeks out and you get everything back except 10% of the event total. Closer to the day, payments are non-refundable, but in serious circumstances, like a bereavement, we refund any unspent money minus that 10%.
Do you handle aso-ebi?
We don’t sell aso-ebi ourselves, but we’ll point you to a supplier we have tested and trust.
Do you travel?
Yes. Transport is added for events outside our base, and accommodation if we’re needed on site for more than a day. You’ll see all of it before you confirm.
Can I use my own caterer or decorator?
Yes. We coordinate with your vendors, or recommend ones we trust, and we line up backups before the day.
What if some guests aren’t comfortable with technology?
Passes can go out by text, email or printed card, and there is always a printed guest list at the door.
Do you plan small events?
Yes. Prices start lower for smaller guest lists.
Can I plan it myself?
Yes, with our planning templates for Excel and Google Sheets. If you get stuck, we can step in.
